Question 1

What are peptides?

Accepted Answer

Short chains of amino acids that act as signalling molecules and support various biological processes.

Question 2

Are your peptides for human consumption?

Accepted Answer

No. All products are for laboratory research only — not for human or veterinary use.

Question 3

Why choose True North Peptides?

Accepted Answer

Third‑party purity testing on every batch. Fast Canadian shipping. Ontario‑manufactured under research‑grade standards. COA provided for every product.

Question 4

Are your products GMO‑free?

Accepted Answer

Yes, unless otherwise stated.

Question 5

Are your peptides allergen‑free?

Accepted Answer

They do not contain common allergens unless noted.

Question 6

Are your products legal to purchase in Canada?

Accepted Answer

Yes, for research use. Buyers must follow local regulations.

Question 7

Are your peptides tested for purity?

Accepted Answer

Yes. Every batch is tested by independent labs using HPLC and mass spectrometry.

Question 8

Do you provide Certificates of Analysis (COA)?

Accepted Answer

Yes. A COA is available for every product.

Question 9

How do I know my batch is authentic?

Accepted Answer

Each vial has a batch number for traceability and verification.

Question 10

Where are your peptides made?

Accepted Answer

Manufactured and quality‑controlled in Ontario, Canada.

Question 11

Are your peptides sterile?

Accepted Answer

Most are not sterile unless stated. Use proper sterile technique during handling.

Question 12

Do you provide MSDS/SDS sheets?

Accepted Answer

Yes. Email info@truenorthpeptides.ca to request one.

Question 13

How should peptides be stored?

Accepted Answer

Lyophilized: cool, dry place or refrigerated. Reconstituted: refrigerate and use promptly. Do not freeze reconstituted peptides. Avoid repeated freeze‑thaw cycles. Protect light‑sensitive peptides from sunlight.

Question 14

What is the shelf life of lyophilized peptides?

Accepted Answer

Typically 12–24 months when stored properly.

Question 15

Can peptides be frozen?

Accepted Answer

Lyophilized: yes. Reconstituted: no.

Question 16

Are peptides light‑sensitive?

Accepted Answer

Some are. Keep in original packaging away from direct light.

Question 17

How do I dispose of peptide waste?

Accepted Answer

Follow local lab waste protocols. Do not pour chemicals down drains.

Question 18

What solvents should I use?

Accepted Answer

Bacteriostatic water or sterile buffers. Avoid non‑sterile solvents.

Question 19

How are peptides reconstituted?

Accepted Answer

Performed by qualified researchers using sterile technique. General reference volumes: 10 mg vial: 2–5 mL. 10 mg + 10 mg blends: ~4 mL. Atomizers: ~10 mL sterile water. True North Peptides does not provide usage or dosing guidance.

Question 20

Can reconstituted peptides be stored long‑term?

Accepted Answer

No. They are only stable for a short period and should be refrigerated and used promptly.

Question 21

What's the difference between vials, atomizers, and capsules?

Accepted Answer

Vials: Lyophilized powder requiring reconstitution. Atomizers: Lyophilized powder with sterile water included. Capsules: Enteric‑coated, ready‑to‑use oral research format.

Question 22

Can vial sizes be split or combined?

Accepted Answer

Yes. Orders may be fulfilled using equivalent vial sizes.

Question 23

Why don't atomizers arrive pre‑mixed?

Accepted Answer

Lyophilization protects peptide stability during shipping and storage. Sterile water is included for reconstitution.

Question 24

Are your capsules enteric‑coated?

Accepted Answer

Yes. Designed to resist stomach acid and release in the small intestine.

Question 25

How many sprays does an atomizer provide?

Accepted Answer

A 10 mL reconstitution yields about 100 sprays (~0.1 mL each). Concentration varies by peptide and volume used.

Question 26

Do your CJC‑1295 products contain DAC?

Accepted Answer

No. True North Peptides supplies CJC‑1295 without DAC (Modified GRF 1‑29).

Question 27

Do you provide handling instructions?

Accepted Answer

Yes — general handling only. No usage guidance for humans or animals.

Question 28

How are peptides packaged?

Accepted Answer

Secure packaging with moisture control and temperature‑stabilizing materials.

Question 29

Do you provide research guidance?

Accepted Answer

General handling information only. No usage or application guidance.

Question 30

How are orders shipped?

Accepted Answer

Shipped via Canada Post Monday–Friday. Orders before 2 PM ET ship same day. Orders after 2 PM ship next business day. Transit time: 2–10 business days.

Question 31

Do you offer free shipping?

Accepted Answer

Yes — free expedited shipping on orders over $300.

Question 32

Do you ship internationally?

Accepted Answer

Not currently. Canada only.

Question 33

Can I order on weekends?

Accepted Answer

Yes, but fulfillment occurs Monday–Friday.

Question 34

Can I combine multiple orders?

Accepted Answer

No. Orders cannot be combined once processed.

Question 35

Are there quantity limits?

Accepted Answer

Some products may have limits based on stock and compliance.

Question 36

Can I pre‑order out‑of‑stock items?

Accepted Answer

No. Items become available once restocked.

Question 37

How do I track my order?

Accepted Answer

A tracking link is emailed once shipped. "Label created" may appear until Canada Post scans the package. If no update appears within 48 hours, contact support.

Question 38

What if my package is lost or delayed?

Accepted Answer

Contact us. We will open a carrier investigation. Replacements or refunds are issued only after confirmation of loss.

Question 39

What if my address is incorrect?

Accepted Answer

Customers are responsible for accurate addresses. Returned packages may require additional shipping fees.

Question 40

What payment methods do you accept?

Accepted Answer

Interac e‑Transfer only — secure and compliant for Canadian research products.

Question 41

Can I cancel or change my order?

Accepted Answer

Only before shipment. Once fulfillment begins, orders are final.

Question 42

What is your refund policy?

Accepted Answer

All sales are final. Replacements may be issued for verified defects reported within 72 hours.

Question 43

How do I report a damaged or defective product?

Accepted Answer

Email info@truenorthpeptides.ca within 72 hours with photos and order details.

Question 44

Do you offer discounts?

Accepted Answer

Monthly discounts are posted on the website. Contact us for large‑order inquiries.

Question 45

How do I contact customer support?

Accepted Answer

Email info@truenorthpeptides.ca. Responses are typically within 24 business hours.

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